Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Any product can be ordered with delivery. We deliver within Lilongwe within one day, and across Malawi in 2-5 days, Everything - without prepayment, if necessary - on credit. Payment in cash or non-cash - whichever is more convenient for you.

How do I know that my order is ready for delivery?

Once you complete the order, We will send you an email with tracking link where you can track your shipment.

How to find out the delivery time?

Once you place an order we will update you with an estimated delivery time depending on your location. Usually,

How do I track my order?

Once the order is placed, we will send you tracking link by email when we start preparing the order.

How long does it take to deliver the product after it has been dispatched?

It usually takes between 1 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location. We will notify you on your registered contact details via Email with the tracking link and courier/delivery details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at ShopClues.com would include the product and courier charges. For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order

Do I Need A Account To Place Order?

Of course you can browse and add to your trolley before you've registered, but we do recommend registering first so we can check if we deliver to your area. Registering also helps you earn rewards when signup and you start shopping.

My order is out for delivery, but has not reached?

If the status is marked as “ON THE WAY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at sales@microbizmw.com. We will follow up with the courier partner until your order is delivered.

What do I do if my product is delivered to the wrong address??

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at sales@microbizmw.com. We will follow up with the courier partner and notify you at the earliest possible.

Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the email we will send. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team at Microbiz on sales@microbizmw.com.

Why have I received partial order?

Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.

More FAQs

Refunds are generally initiated in the following scenarios: When Prepaid Orders are cancelled by Customer/Seller/Microbiz before delivery (Please read our Cancellation Policy)If our courier partner is unable to deliver the order If you wish to return the product, in accordance with our Return Policy.
Return/Replacement request for any Order should be submitted within 7 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product. Refund/Replacement will be initiated only upon receiving of the product. Replacement will depend upon the availability of the product. In case the product was damaged while in your possession, Microbiz will not be under any liability to process the refund/replacement. Order Replacement can be done in following cases: -Wrong Size/ Color/ Style/ Quantity -Missing Parts/ Accessories & Empty Packages. -Defective/ Damaged (if not under Manufacturer's Warranty*) -Not as per descriptions. Return Package should have the original Price tag and Packaging slip. Few products are Non-Returnable. Please refer to the product page for further reference. For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.
The refund in case of COD shall be done as Store Credit in the form of Giftcard to your Microbiz Registered Account. You can use these Giftcard to purchase anything on Microbiz or have them credited back to your Bank Account. The amount of Giftcard shall be credited into your bank account, the details for which have been provided by you to us. Note : We don't refund in Cash
Customers can redeem their points before they get to the checkout page. They redeem their points through the rewards launcher that we have on the site. Once they redeem their points - they get a coupon code that they can then apply to the cart/checkout.